The (client) agrees to pay the company the price as quoted on your invoice. We will inform you if we become VAT eligible.
Bookings & Deposits
All made to order bookings are only secured with payment in full or a non-refundable deposit. Your booking is confirmed once cleared funds are received. All wedding Cakes, and bespoke celebration cake orders require a non-refundable deposit of 50%. All bespoke cupcake orders over £35 are to be paid in full or will require a non-refundable deposit of 25%.
The full balance is due 14 days prior to the cake delivery date, or full payment is required if the order is made with 3 weeks or less to the delivery date. A reminder of the final amount will be emailed/texted to you, the client no less than 21 days before payment is due.
Preferred payment methods are Debit/Credit Card, PayPal or Cash.
Once payment has been received an email confirmation receipt will be sent to you, the client.
Late or Non-payments
Late or non-payments could result in loss of your booking date. In the event of a late or non-payment, the order will not proceed until alternative funding has been agreed and payment made in full. In these circumstances, subsequent completion of the order on the required date will not be guaranteed and becomes Subject to Availability.
Wedding Cakes: 4 weeks or more before agreed booking date: 50% of the total cost will be retained.
Less than 4 weeks: 75% of total cost will be payable to Leni's Delight Cakes Ltd.
Other Celebrations Cakes and cupcakes: 50%non-refundable deposit will be retained.
All Cancellations must be made in writing. Verbal phone cancellations will not be binding.
Change of Wedding/Event Date
If, for any reason you wish to re-arrange the date of your wedding, we will try our best to accommodate your new date without any additional charges provided sufficient notice is given and that there are minimal changes to your order. However, if we are fully booked on your new wedding date and cannot provide the wedding cake, it will not be possible to refund your deposit. The limiting factor with any cake provision is usually the cake set-up. As a compromise, it may be possible to provide you with a cake prior to your wedding date, but under these circumstances it will become your responsibility to collect, deliver and set-up the cake at the venue. If you cancel your wedding cake order with us after requesting a change of date no refunds will be made to you (the client) under any circumstances.
On the day of collection, your order may be collected at an agreed pre-arranged time. Should you wish to change the collection details we will do our best to accommodate but cannot guarantee availability.
Deliveries: We will deliver at the time and address agreed with the customer on the invoice. If we cannot deliver because there is no one to receive the product or the address provided is wrong, the product will return to our bakery and will be held for a maximum time of 24 hours.
Delivery/Setting Up of Your Cake at Venues
Cakes should be inspected on receipt to ensure that they were not damaged in transit, as you (or any third party taking delivery, e.g. hotel/wedding planner etc.) shall be solely responsible for any damage to any products which occur (i) after the delivery or collection of any product and/or (ii) as a result of failure to follow any instructions/advice we may give in respect of storage or setting up or of further transportation of the cake.
Any special recipe request such as ‘no nuts’ will be met wherever possible.
However, whilst your chosen cake will not be made with nuts or a nut product, no absolute nut free guarantees can be given as some ingredients are not guaranteed nut free by the manufacturers. Allergy information can be provided with all orders.